Where do you live?
What are the most common issues you find customers have in your day to day?
I see a lot of questions about passwords, updating payment information. You know – the normal kinda stuff that helps people utilize their client area.
What blogs/sites do you follow to keep your skills sharp?
joevangogh.com: AKA the coffee roasters that eases waking up and keeps me from muddling early morning tickets too badly.
Any quick tips or advice for our customers that you feel can enhance their experience with ASO?
Sure! I like Brent’s tip about keeping an email address on file for your account that’s unrelated to your hosting account. There are a ton of free email services – using one of those ensures that even if your hosting service is disrupted for some reason, you can continue to receive important notices.
Also, I’d urge people to always contact us with any questions they have, no matter how small. We’re here to help so if someone has a question about ANYTHING, I’d rather answer and clear up any confusions from the get-go. I’m still trying to find a good reply for people who asks us the meaning of life though…
What’s your favorite online waste of time?
Geez. One could get lost with Pinterest in a matter of seconds!
What inspires you?
My two kids are pretty awesome. I love how resilient they are, how they rarely have bad days, how they love everyone, how they find happiness with the smallest things and how they’re not afraid of new experiences. They’re constant reminders of what we’re all capable of in our most raw form. I love it.
Favorite customer experience thus far:
Well, I try to keep interactions with customers personable and fun. I really dislike feeling like I’m quoting from page 34 of our manual. (Which, by the way, does not exist.) That being said, I’ve had lots of great interactions with customers.
One of my favorites, though, was a conversation with one of our British customers. We exchanged emails about the horrifyingly scary escalators in the London Underground. Really, they’re horrible. It just proved to me what a cool bunch of customers we have.