ASO Ninja Profile: Jess S.
Welcome to the sixth exciting episode of A Small Orange’s Ninja Profiles.
Jess, Jaycie, Mess
Where do you live?
What are the most common issues you find customers have in your day to day?
Mostly issues regarding domain registrations and transfers, invoice and payment questions and account access problems.
What blogs/sites do you follow to keep your skills sharp?
Any quick tips or advice for our customers that you feel can enhance their hosting experience?
A good way to ensure your domain transfer goes smoothly is to go
through the checklist on our kb that covers these kinds of orders:
The process can sometimes be pretty involving and checking everything
on the list will definitely save them some time.
What’s your favorite online waste of time?
Mostly http://www.reddit.com/ but a little Pinterest as well.
What inspires you?
Mostly my family. My boys are all very driven little guys and their
hunger for information reminds me that I’m never done learning. I also
am a bit of a space junkie so naturally Carl Sagan is my hero.
Favorite customer experience thus far:
Recently I got to speak to a customer who had experienced a few issues
with his account and was a little frustrated toward the end of things.
By the time he got to me most of his problems had been resolved and he was so grateful he offered to sell any of our staff members ski and snowboarding equipment at cost.
It felt good, knowing the history of his account, that we were able to turn things around for him and not only keep his business but see him happy at the end of it.