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ASO Employee Spotlight: Josh, Phone Support Agent

josh_croppedIn this blog series, we chat with some of our ASO employees to share who we are, what we do, and what makes A Small Orange so great. Read on to find out what life is like inside ASO while we "peel back the orange." Stay tuned for more ASO Spotlight blogs! Here is some of our interview:

What do you do at ASO?

As a phone support agent, I am here to answer your questions and help solve problems. If I can't fix it, I know someone who can.

What are 3 important lessons you learned in the tech industry?

  • Clear communication is important - half of troubleshooting is catching typos and misunderstandings.
  • In new situations, if you don't freeze up, there is usually an opportunity to learn.
  • There is nothing better than making someone's day - especially if you get to solve an interesting problem in the process :)

What is one piece of advice you want anyone interested in technology to know?

If you're interested in technology and tech work, always remember systems are designed to be usable. Intuition is a great starting point for troubleshooting. Also, error messages and Google are your friend.  

What do you like to do outside of work?

Outside work, when I'm not playing with servers and various other electronics projects, I enjoy Swing and Blues dance, and DJing for the dance community.

What's the top song on your playlist right now?

At the top of my playlist right now is Tuba Skinny's version of New Orleans Bump. Gotta love that old-school Jazz and Blues music!  


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